CibusyRoom service,
in your guests' pockets.
Guests scan the QR card in their room, open your menu with the code reception gave them and place their order. It reaches your team with the room number, and the total goes on the room's bill as the tray is handed over.
The card's on the nightstand,
breakfast is on its way
The path a room order takes: from the card in the room to the guest's phone, on to the kitchen and back to the room's door.
The guest scans the card in the room
Every room has its own QR card. Scanning it opens that room's menu straight away, with no app to download.
They enter the reception code once
The 6-digit code handed over at check-in ties the phone to the room. It ends with the stay, so a former guest can't order with the same card.
They pick from the menu and send the order
The basket shows the total will be charged to the room, and the order goes off. No card details, no account.
The order reaches the kitchen with the room number
Your team gets the order with the room number. The guest follows it on their phone, and the total is charged to the room when the tray is delivered.
No more calling reception
to order
Guests open the menu in their room, on their own phone; your team gets the order in writing, with the room number.
Printed menus going stale in the roomsOrder calls tying up receptionMisheard dishes and room numbersTickets gathered one by one at checkout
- A menu with prices and photos always up to date
- Written orders that arrive with the room number
- Guests following their order on their phone
- The room's bill on a single list at checkout
Room service is an annual add-on to your Cibusy POS subscription, priced separately for your hotel.
Free reception from the phone,
and the kitchen from the chaos
Orders arrive in writing, room numbers are never misheard, and the bill is ready at checkout.
A room code tied to the stay
The old code stops working when the guest checks out, a new guest checks in or reception issues a new code. A photo of the card is useless on its own.
Charged on delivery
The room is charged when the tray is handed over, not when the order is placed, so a dish the kitchen cancels never reaches the guest's bill.
A bill ready at checkout
Everything charged to the room during the stay, whatever was paid otherwise, what is still open and what was cancelled, on a single list.
Room service hours of its own
Follow your restaurant's hours, stay open around the clock or set your own hours for each day. When the kitchen is busy, room orders pause briefly too.
Instant notifications
A new room order reaches you and the team members who manage orders as a notification, with the room number on it.
In the guest's own language
The menu interface speaks 10 languages. Guests pick theirs, and your products appear with the translations you've added.
In your rooms in three steps
It works with the menu and the team you already have; there is no separate system to set up for the hotel.
Add your rooms
Enter your room numbers in one go and each room gets its own QR card. Print the cards and place them in the rooms.
Check the guest in
At check-in, reception opens the stay and hands the guest a 6-digit room code. The code stops working on its own after the checkout date.
Take the orders
Room orders arrive as notifications. Charge the room as you hand over the tray, and the bill is ready at checkout.
No. They scan the QR card in the room and enter the 6-digit code from reception once. Orders are placed in the browser, with no account, card details or personal information.
No. The room code is tied to the stay: it stops working when the guest checks out, a new guest checks in, the checkout date passes or reception issues a new code. A photo of the card is not enough to order.
As the tray is handed over, so a dish the kitchen cancels never reaches the guest's bill. For a guest who prefers to pay at the door, reception can turn room charges off, and the order is paid on delivery.
Yes. Room orders can follow your restaurant's opening hours, stay open around the clock or be taken during the hours you set for each day. When you switch the kitchen to busy mode, room orders pause briefly too.
A new room order arrives as a notification, with the room number, on the business account and for staff who manage orders; the kitchen sees it with the room number too. The guest follows the order being received, prepared and delivered on their phone.
Room service is an annual add-on to your Cibusy POS subscription, priced separately for your hotel. Cibusy takes no commission on room orders. Fill in the form and our team will get in touch.
Get a quote for your hotel
Fill in the form and our team will get in touch to learn about your hotel and give you a price for room service.